Privacy Policy
Effective Date: August 2026
At Groovetown (“we,” “us,” or “our”), accessible via groovetown.ca, we respect your privacy and are committed to protecting the personal information of our users (“you”). This Privacy Policy outlines our data handling practices in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Accountable Privacy Officer
We are responsible for the personal information under our control. We have designated a Privacy Officer to oversee our compliance with PIPEDA principles:
- Privacy Officer / Contact: Sean Gellatly
- Email: [email protected]
- Mailing Address: PO Box 2655 Claresholm, Alberta
2. Information We Collect & Why
We limit our data collection to what is strictly necessary to operate our web application, process PRO subscriptions, and serve advertising on our free tier.
- Free Player Users:
- Device & Network Data: IP address, browser type, and user-agent strings collected automatically in server logs for analytics, security, and fraud prevention.
- Saved Preferences: Local browser storage (
localStorage) is used to store user choices (e.g., volume level or station search filters). This stays local to your browser and is not stored on our databases.
- PRO Account Subscribers:
- Account Information: Name, email address, and encrypted login credentials required to create your account, manage saved favorites, and sync custom equalizer presets.
- Transaction Data: Billing address and payment status. Note: We do not collect, view, or store raw credit card numbers or financial credentials on our servers. All payments are processed off-site via PCI-DSS compliant third-party payment gateways (e.g., Stripe).
3. Cookies, Tracking & Third-Party Advertising
Cookies are small text files placed on your device to help web applications operate efficiently.
- Essential Cookies: Necessary for user authentication, security, and storing session states for PRO subscribers.
- Third-Party Advertising Cookies (Free Player): To keep our standard player free, we partner with third-party ad networks (such as Google AdSense). These ad vendors use cookies or web beacons to serve personalized or contextual advertisements based on your visits to this and other websites.
- You can opt out of personalized third-party advertising by visiting the Google Ad Settings or through YourAdChoices Canada.
4. How Information is Disclosed or Shared
We never sell, trade, or rent personal user data to third parties. We share personal data only in limited circumstances:
- Service Providers: Third-party cloud hosts, database providers, and payment processors who require access strictly to perform technical functions on our behalf.
- Legal Compliance: When required by Canadian law enforcement, court orders, or statutory authorities under valid legal processes.
5. Consent & Your Canada Anti-Spam (CASL) Rights
By using our web player or creating a PRO account, you consent to the collection and use of your information as detailed here.
- Withdrawal of Consent: You may withdraw your consent for non-essential data collection or delete your PRO account at any time by contacting [email protected].
- Transactional vs. Marketing Email (CASL): We send transactional messages (e.g., password resets, billing receipts) under implied consent. We will only send promotional announcements or feature updates if you explicitly opt in during checkout.
6. Data Security & International Transfers
- Security Safeguards: We employ technical and administrative safeguards (including TLS/SSL encryption and restricted server access) to protect your personal data from unauthorized access, loss, or theft.
- Third-Party Processing: Some server infrastructure or payment services may process data across international borders (e.g., AWS servers in the U.S.). In such cases, data may be subject to local legal jurisdiction.
7. Accessing Your Data & Contacting Us
Under PIPEDA, you have the right to request access to the personal data we hold about you and to request corrections if any details are inaccurate.
For data requests, deletion inquiries, or privacy complaints, please reach out to our Privacy Officer at [email protected].
